Searchroom services

Busy searchroomOur searchroom is open to the public and admission is FREE. Here you will find details of the services available in the searchroom, and information on facilities and levels of service on offer.

Feel free to contact us should you require any further assistance.

Searchroom regulations

We ask all searchroom users to abide by our searchroom regulations. Please read these regulations before your visit. [Download PDF]

Important information regarding document production times

Due to further reductions in staffing levels within the public service team, we will unfortunately be unable to produce documents from the strongrooms over the lunchtime period.  Some other services may also be affected, for example, photocopying.

  • We will close document production between 12 noon and 2.15pm each day we are open during the week.
  • The office will remain open during this period of time, with the searchroom staffed by one person.

You can discuss your requirements with staff to order reasonable quantities of material during the morning to cover the period when documents are not produced. However we cannot guarantee that all requests can be met in this way. Alternatively, you can plan ahead by reserving documents in advance of your visit. Please see below for more information about ordering documents in advance.

We apologise for any inconvenience that these changes may cause you. If you have any comments on the changes please leave your feedback form at reception.

Ordering documents in the searchroom

You may place an order to see an original document in our public searchroom, and dedicated tables are made available to view such documents.

We do not operate specific document production times; all requests are dealt with as we receive them. We aim to produce all documents within 20 minutes of the request.

To order a document, you need to complete a document request slip (available from the searchroom desk) with the full reference of the document. You can use our indexes and finding aids to identify the document reference, and you can also visit Warwickshire’s Past Unlocked, our online catalogue.

We only issue up to three records at a time, and if the records contain many loose papers we may only issue one at a time to prevent the records from getting mixed up.

Ordering documents in advance

You can order documents up to 24 hours in advance if:

  • You know the full document reference
  • You hold a valid CARN ticket.

To order documents in advance, telephone the reception desk on 01926 738959 or email with the references of the documents you require, your CARN ticket number and the date and time that you wish to view them. Please also supply a contact telephone number in case we need to discuss your order.

You can order up to three documents at no charge and more can be ordered for a fee; £5 for the first extra document and £1 for each subsequent document up to a maximum of nine documents in total.

Please ensure your request reaches us by 8am the day before your visit to enable us to process your order.

If you do not hold a valid CARN ticket, we can fulfil and advanced order on payment of a £3.00 administration fee, payable at reception when you visit.

Dedicated archive assistant

A dedicated archive assistant can be booked to assist researchers when examining a large collection. This is charged at £150 per day, including a one hour lunch break. Please contact us at least one week in advance to discuss your requirements, with the date of your proposed visit and details of the collection you wish to consult.

Other searchroom services

We offer a number of other services which may help in your research including the provision of photocopies, the use of laptops and cameras, and help from our volunteers. [Read more]

Searchroom facilities

As well as providing access to documents from our collections, our searchroom includes facilities for viewing records in other formats, including microfilm and online resources. [Read more]